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Published Jun 19 2020 in ageless style, Beauty, body confidence, body positive, Customer Appreciation, customer service, diane kennedy, eco, eco friendly, Eco-friendly garments, inspiration, Made in Canada, personal service, personal shopping, shop localAs a brand dedicated to producing garments as eco-friendly as possible, it's a blessing that we are based in one of the most sustainable cities in North America. It's no surprise that Vancouver is filled with people mindful of our environment and it's such a joy to discover our customers are among the like-minded. Recently, a long-time customer reached out to us to share some kind words about our clothes and introduced herself as a climate scientist. That certainly peaked our interest!
Dr. Karen Kohfeld is a professor in the School of Resource and Environmental Management at Simon Fraser University. She sent us this little story:
"...As you may know, I'm a regular Diane Kennedy customer and have worn your clothing at many talks that I have given in Montreal, Sweden, and Australia. They give me an extra boost of confidence when I need to stand in front of a large crowd. I recently was honored with an award from Stockholm University, and they asked me for a professional headshot for the press release. I'm not particularly fond of being photographed, so I was in a bit of a pickle."
I arrived with my recently self-trimmed COVID-19 hair cut and an entire wardrobe of Diane Kennedy clothing. This clothing, plus a little bit of sand in my hands, put me at ease. Anyway, I wanted to thank you again for making me feel comfortable in my skin - this time in front of a camera!"
We were so touched by her charming note, we wanted to hear more from her; so we sent her a few questions, which she graciously answered. She even sent along the aforementioned headshots, taken in the Fall!
Dr. Kohfeld is wearing our Perception Tunic & Heather Charcoal Cozy Coat
We noticed you've been a customer with us since 2015! How did you find out about us?
I bought my first item (a wonderful pair of bamboo cotton pants) from Bodacious boutique when they used to be on Main Street (well before 2015.) I still have and wear those pants! I rediscovered the DK line when a friend posted a picture in a beautiful Cherry Velvet dress. I went to the website and followed the link to Diane Kennedy. In fact, I first visited your studio down in Gastown before you moved to the Powell Street location. I love coming to the studio - such a great space, and it's usually a try-on party! Your staff and customers are so supportive, helpful, and honest (in a good way).
What's your favourite DK item?
Ooooo. This is actually the hardest question! 🙂
Right now I practically live in the Illustrate Tunic, which I have in two colors (soon to be three, I hope!), and a simple pair of Bamboo Leggings, which I usually wear under my Heather Charcoal Cozy Coat . Overall I just love the bamboo fabrics the most. They are designed to flatter curves, and they are sooo soft!
We're so flattered - Thank you so much for your support! We absolutely love hearing from our customers, don't hesitate to drop us a line!
Thank you to everybody that purchased a mask from us. :)
Our 100% cotton masks are completely ready to wear. However, if you want to take them a step further, Diane takes a moment to explain the extra built-in features you can take advantage of.
Our masks include a few extra features which allow you to upgrade them for even more protection. If you look inside of your mask, you will notice a small opening on each side. This opening supports an added filter, if you wish. We suggest using a coffee filter, cut to size, approximately a 4" round. Roll the filter slightly in order to insert it into the opening, and adjust into place. Please note that this extra layer of protection needs to be removed before washing, as well as replaced when you wear the mask again.
You can also use this same opening to access the channel that goes along the top of the nose, so you can insert a wire in this area to give an extra close fit over the nose. You can use a wire or a pipe cleaner, but our best suggestion is a plastic-coated twist tie. While you can leave the wire in while washing your mask, please be aware that it could rust, so we recommend removing it when washing.
How To Wear Your Mask
To make sure that you are wearing your mask correctly, you may notice an extra row of stitching. This will help you find the top of the mask, which goes over your nose. The adjustable elastic strap with the knot is first to go over your head and around the back of your neck. Then, pull the mask up over your face, while the smooth, un-knotted loop goes around the back of your head. If you have long hair like I do, you can lift the top portion of your hair to settle the elastic around the middle of your head under your hair.
Once more, thank you for your purchase.❤️ We appreciate your support at this time. We invite you to share this post with others that may be in need of masks.
Stay safe everyone!
Due to the unforeseen challenges affecting us all, and in an effort adhere to social distancing, we recently made the decision to close up our physical location for now. We will not be holding any further studio shops or scheduling studio appointments. That being said, our online shop is still running and New Arrivals will be released, as they come in. For the most current info, please follow our social media channels.
Should you have any questions about any items on our website, please don't hesitate to message us on Facebook or by e-mail (info [at]dianekennedy[dot]ca). We are always happy to help.
💓At this time, while our staff is staying safe at home, Diane is personally manning the office and all the shipping to ensure you receive the same service from our end, as you would expect. Keep safe everyone and thank-you for your continuing support of our small business. 💓 #standwithsmall
Published Mar 19 2020 in appointment, Behind the Scenes, cleaning, customer service, customers, diane kennedy, fashion industry, local, Made in Canada, online shopping, personal service, personal shopping, Vancouver fashion, women in business
During these most uncertain times, we have made the decision to move forward with our usual bi-weekly public Studio Shops. Our last one for this month will start tomorrow (Friday, March 20th) from 2-7pm and ends on Saturday (March 21st) from 11-5pm. We’d like to talk about this decision, and assure our guests that our space is a safe environment to shop in.
We appreciate the importance of social distancing at this time and we're very lucky that here at Diane Kennedy, we typically don’t have much close contact. Our Studio Shops are managed by 1-2 of our team and outside of our public Shop
Days, our studio is only available via appointment.
To that end, we have decided to open up for shopping amidst the current COVID-19 situation, because we are a small business. We remain a staple in your wardrobe, because you, our wonderful customers, take the time to support us. Your regular shopping mall retailer will receive hundreds of customers and be manned by over a dozen staff members on any given day. That is a lot of exposure, which is why we understand shutdowns, city-wide. However, for us, much of our business is done online, and only a limited number of guests will visit us, physically. That being said, we want to be able to offer our local customers the opportunity to try on our garments and be fitted professionally, while giving us another avenue to make our items available.
In our province (British Columbia), social gatherings of over 50 people have been canceled until further direction. Thankfully, our studio’s capacity is about 10 people at maximum, and we normally have under 5 guests at a time. This means our studio complies with this current regulation and there is more than enough room to keep your distance from others while shopping.
Of course, we maintain a high level of standards regarding hygiene and have our bathrooms equipped with locally-made hand soaps (by Barefoot Venus) for those wishing to use them.
We politely ask that if you or someone very close is ill, that you stay home and rest. We are always available online and should you have any questions about our garments, we are only a Facebook message or email away (info[at]dianekennedy.ca)!
One more reason why we’d still like to open up shop? Spring is here! New Arrivals have been trickling in. As well as making them available online, we want any locals interested, to be able to try these new items on. Even during periods of seclusion, taking some time for yourself, dressing up for the day and treating yourself well can have a powerful impact on your mood. Positivity and self-care is so important at such a trying time for all.
We hope that you'll join us this weekend ♡
Thank you to everyone who completed the survey; we greatly appreciate your feedback. Although my Spring 2020 collection is currently in production, I'll do my best to include your ideas for future seasons. In fact, I'm working on the Fall 2020 season right now and hope to include some of your suggestions as I design.
As for the survey, I'd like to touch on some of the more popular results as they stand, since I found them to be quite interesting. Perhaps you will, too!
Pants On Fire
There were many requests for a slim pant with pockets. You read my mind! This Spring, I will be releasing our Ignite Pant, which is exactly that; a slimmer fit with flat-to-the body pockets.
Pictured: Ignite Pant
As a petite person myself, I understand the demand for shorter tops and pants. I am glad to see that there were many comments for such pieces. While we do have a few bottoms available in petite sizing, I will definitely consider making more garments that can be worn by petites like shorter tops.
Pictured: Petite Serene Pant & Petite Flex Pant
While I received requests for more colours in the warmer range (such as browns), we require a certain amount of demand, in order for us to order new colours from our Canadian Mills. We need to order 300 meters for each colour and as a small company it can be difficult to make use of that much yardage in colours that traditionally do not sell as well as the cooler tones. However I'm still choosing colours and putting the fall colour and fabric selection together. There is a potential for a wider assortment of colours in other fabrics like wool or cotton as well. I'll do my best!
Crew on Deck...I mean neck.
We're releasing a new piece for Spring, called the "Tranquil Tunic". We hope that this pleases those who asked for more crew neck tops!
We've also heard that more variation in collars and necklines would be nice and I think so, too. Thankfully, you'll be seeing a few of those in our upcoming collection, and I hope they'll be enjoyed as much as I enjoyed designing them. I'll continue to think creatively, as I design for Fall.
Pictured: Tranquil Tunic
I haven't thought about it for years, but it seems like you have! I have some great ideas for skirts and am very happy to be designing one for the upcoming Fall season.
I loved reading every one of your comments and it helps me design pieces that you'll love, so I'm very grateful for your input.
If you haven't had a chance yet, please feel free to take our survey. As thanks for taking the time, you'll receive a 20% discount code upon completing it :)
Find it here -> https://forms.gle/wQU6Y7B7bF7mvqMz8
Thank you again for your continued support,