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Even during these times that require extra care, we are, as always, processing your orders in a timely fashion (usually the day after your order is received, or the next day).
Once your order is processed, a tracking code is generated - and that is when you receive the email that states your order has been shipped. Then, the package leaves our hands and is sent to a packing and sorting facility where it is officially entered by the carrier into their tracking system. This is when you can start seeing tracking updates.
Naturally, everybody is favouring online shopping for safety reasons. At this time, Canada Post is seeing record-high shipments, even over Christmas numbers. They are working in every possible way to meet this demand, with approximately 2 million parcels being delivered daily - triple what is usual for this time of year!
Due to this exceedingly high volume being handled by postal facilities, each part of the process once a package leaves our hands can take longer than usual.
You may have noticed that there is a delay between receiving your tracking code and being able to track it online. That is because our packing facility is faced with a much larger amount of packages, taking longer to enter them into the official tracking system. At this time we recommend that you wait at least a week before checking for updates.
After it is entered into the tracking system, every other step of the way is also facing delays, and packages are sometimes being rerouted to help meet demands. That means that once your parcel gets going, it may move much slower, and possibly take much longer to get to you.
We will continue to process your orders in a timely manner and provide the best service we can. However, once the packages are submitted to the sorting facility, they are out of our hands and we unfortunately have no way to speed up the process.
We are all facing unprecedented circumstances, and delivery times have been more unpredictable than ever before - we've been seeing everything between regular delivery times and weeks-long waits. Delivery timelines cannot be guaranteed anymore.
At this point, we kindly ask for your patience. We at Diane Kennedy are thankful for your continued support, and hope things will start improving soon. We will, as always, keep you updated.
You may have heard that we are moving at the end of this month. It's coming up very quickly, and we are hard at work with packing, so as of this moment our showroom is no longer open for in-person shopping or appointments.
Please know we're always available by email to help you with fit and any other questions you may have.
Thank you for your patience and understanding while we navigate our changing reality, and rest assured that our priority is always to give you the best service and all the assistance that you may require.
Published Jun 12 2020 in diane kennedy, eco friendly, environmentally friendly, ethical fashion, fashion, happy, Made in Canada, Mystery Bags, online shopping, shop local, shopping, slow fashion, Special Offer
A mystery most stylish is afoot at Diane Kennedy - So we're packing our bags! (in more ways than one...)
Come the end of June, our East Vancouver doors will close and our operations will be moving to New Westminster. More details on this to come; for the latest update, we invite you to sign up for our newsletter (which will give you 15% off your first purchase!)
In the meantime, starting today, we are offering something we've never done before...
Diane is filling a limited number of "bags", with some of her favourite pieces - You'll find one-of-a-kind looks, along with a variety of samples. In fact, many of these items have never been available online! Due to size availability, at this time, we will be offering these in size Small, Medium, Large, and X-large only here.
Whether you're one of our regular customers or have been wanting to try our signature bamboo styles, this is the perfect opportunity to treat yourself or someone else to a little surprise.
Just a peek of some of the pieces you may find...
For a limited time, we're offering 5 items per bag with a regular retail value of at least $650 for $100 plus free shipping! All are Made in Canada at our local factories.
They say a woman is like tea - you won't know how strong she is until you put her in hot water.
Our designer, Diane, has been aptly proving this the last few weeks; working like a whirling dervish; singlehandedly overseeing all shipping, daily studio operations...
(Somehow she also finds time to write our wonderful customers Thank You notes!)
...and receiving new arrivals!
We're excited to add another selection to our Dress Collection, with our Waterfront Dress.
This beautiful cotton dress was designed with our customers in mind. Diane gave this look a more structured fit through the upper body and around the armhole, with a slightly extended shoulder - thus ensuring a smooth silhouette. Reminiscent of a shift dress, it gently comes in at the waist, while having a comfortable (not too tight) fit around the waistline. It finishes with a mid-calf length and a soft, modest V-neck.
Look forward to a variety of beautiful prints:
(Top left, clockwise: Ocean, Palm, Fable & Regency)
As you can see, fashion never stops! Diane, as well as all of us here at Diane Kennedy, are still carrying on. Rest assured, Diane still has new fashion up her sleeve this season, so stay tuned!
Thank you so much for your orders! We truly appreciate your support at this time and always.
The Team at Diane Kennedy
Due to the unforeseen challenges affecting us all, and in an effort adhere to social distancing, we recently made the decision to close up our physical location for now. We will not be holding any further studio shops or scheduling studio appointments. That being said, our online shop is still running and New Arrivals will be released, as they come in. For the most current info, please follow our social media channels.
Should you have any questions about any items on our website, please don't hesitate to message us on Facebook or by e-mail (info [at]dianekennedy[dot]ca). We are always happy to help.
💓At this time, while our staff is staying safe at home, Diane is personally manning the office and all the shipping to ensure you receive the same service from our end, as you would expect. Keep safe everyone and thank-you for your continuing support of our small business. 💓 #standwithsmall
We thought you might enjoy seeing something we've never shown you before...our original Spring catalogue. It's not normally something we do. Because we release it so far in advance, things get deleted or changed. It's the catalog we create to show our retail stores so they can make their buying decisions.
Please understand that some of these designs, ultimately, may not get produced. Additions are made too, like for example, the Mandala Print in our Sightsee Shirt, along with the Regency print on the Waterfront Dress featured on Page 7. You can see below how well these prints go together!
Currently, our local factories are still in production for this year's Spring collection, despite these difficult times. Our factories do not have the option of working from home, unfortunately. Although mindful of social distancing standards, Diane remarked that on her most recent visit to one of our factories, they took care to check her temperature prior to entering the facility. We're so glad that they're taking the necessary precautions to keep their workers safe.
So here's your inside look at how Diane originally designed her Spring collection. We always love feedback and comments, so share and share alike :)
We hope you enjoy this "Virtual Fashion Show" in your own home and sincerely wish everyone safety and good health.
...without further ado...