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Even during these times that require extra care, we are, as always, processing your orders in a timely fashion (usually the day after your order is received, or the next day).
Once your order is processed, a tracking code is generated - and that is when you receive the email that states your order has been shipped. Then, the package leaves our hands and is sent to a packing and sorting facility where it is officially entered by the carrier into their tracking system. This is when you can start seeing tracking updates.
Naturally, everybody is favouring online shopping for safety reasons. At this time, Canada Post is seeing record-high shipments, even over Christmas numbers. They are working in every possible way to meet this demand, with approximately 2 million parcels being delivered daily - triple what is usual for this time of year!
Due to this exceedingly high volume being handled by postal facilities, each part of the process once a package leaves our hands can take longer than usual.
You may have noticed that there is a delay between receiving your tracking code and being able to track it online. That is because our packing facility is faced with a much larger amount of packages, taking longer to enter them into the official tracking system. At this time we recommend that you wait at least a week before checking for updates.
After it is entered into the tracking system, every other step of the way is also facing delays, and packages are sometimes being rerouted to help meet demands. That means that once your parcel gets going, it may move much slower, and possibly take much longer to get to you.
We will continue to process your orders in a timely manner and provide the best service we can. However, once the packages are submitted to the sorting facility, they are out of our hands and we unfortunately have no way to speed up the process.
We are all facing unprecedented circumstances, and delivery times have been more unpredictable than ever before - we've been seeing everything between regular delivery times and weeks-long waits. Delivery timelines cannot be guaranteed anymore.
At this point, we kindly ask for your patience. We at Diane Kennedy are thankful for your continued support, and hope things will start improving soon. We will, as always, keep you updated.
You may have heard that we are moving at the end of this month. It's coming up very quickly, and we are hard at work with packing, so as of this moment our showroom is no longer open for in-person shopping or appointments.
Please know we're always available by email to help you with fit and any other questions you may have.
Thank you for your patience and understanding while we navigate our changing reality, and rest assured that our priority is always to give you the best service and all the assistance that you may require.
Published Jun 12 2020 in diane kennedy, eco friendly, environmentally friendly, ethical fashion, fashion, happy, Made in Canada, Mystery Bags, online shopping, shop local, shopping, slow fashion, Special Offer
A mystery most stylish is afoot at Diane Kennedy - So we're packing our bags! (in more ways than one...)
Come the end of June, our East Vancouver doors will close and our operations will be moving to New Westminster. More details on this to come; for the latest update, we invite you to sign up for our newsletter (which will give you 15% off your first purchase!)
In the meantime, starting today, we are offering something we've never done before...
Diane is filling a limited number of "bags", with some of her favourite pieces - You'll find one-of-a-kind looks, along with a variety of samples. In fact, many of these items have never been available online! Due to size availability, at this time, we will be offering these in size Small, Medium, Large, and X-large only here.
Whether you're one of our regular customers or have been wanting to try our signature bamboo styles, this is the perfect opportunity to treat yourself or someone else to a little surprise.
Just a peek of some of the pieces you may find...
For a limited time, we're offering 5 items per bag with a regular retail value of at least $650 for $100 plus free shipping! All are Made in Canada at our local factories.
In addition to modeling for us, Scarlett has been working part-time in our office this summer. With a background in makeup artistry, she has been sharing some of her beauty advice during our office chats. Read on for some expert tips from Scarlett.
It is always fun to share fashion finds, vacation locations and beauty tips with friends. Many of us are now connected to family and friends from near and far on social media, making it easier than ever to share and find things within our online communities. However, sometimes those in-person conversations with girlfriends reveal the best tips!
As we shared on the blog a few weeks ago, during our photo session with Leah Tuttle, we learned about some her favourite and fabulous beauty products. This has sparked a lot of conversation around the office about makeup and beauty rituals. We thought it might be fun to share - since I have learned some new things too!
Skin and Foundations
While everyone has different skin needs, it is more recently that we have been hearing mainstream cosmetic companies become more transparent about their ingredients. Ativo Skincare is a Vancouver-based brand that manufactures all-natural skincare using only holistic organic ingredients. I swear by their Waterless Beauty Balm, which I use as a makeup remover/moisturizer. It is described on their website as a multi-purpose cream. It's nice to find something that is local and also cruelty-free!
For a lightweight moisturizing foundation, a BB Cream is often a great alternative. A BB cream is actually a 'Beauty Balm'. The difference between that and a tinted moisturizer is that a BB Cream will prime and moisturize your skin at the same time. It provides a bit more coverage than a tinted moisturizer. There are plenty of organic and cruelty-free options at your local retailers and online beauty sites.
Eyes and Lashes
One thing I have found about wearing eyeshadow as I have gotten older is that it tends to get creasy and wear off during the day. Did you know that an eyeshadow primer is a great solution? There are a few different brands on the market. Eyeshadow primer is used before you apply your eyeshadow so your shadow will stay put all day. Urban Decay Eyeshadow Primer Potion is a really good one, and it now comes tinted so you can wear it alone instead of eyeshadow if you like. Brilliant!
Our models for Diane Kennedy and Cherry Velvet often come to photoshoots wearing false eyelashes. These are removable and good for one-day wear, but if your lashes have gotten finer or more sparse, I have learned about some other options that are available too. Latisse is a lash growth serum, available by prescription in Canada, and boasts fabulous results for eyelash growth. Eyelash extensions are also an option and are usually done by a certified professional in a medical-spa or skin care clinic.
I hope you have learned a few new things! I know I have! What other beauty or fashion finds would you be interested to learn about?
Look Good, Feel Good Beauty Tips
As we have mentioned before, we have been lucky enough to have Leah Tuttle representing the Diane Kennedy and Cherry Velvet brands since their inception. Leah and her commitment to our brands, as well as her hard work and feedback, have been an integral part of the success of our company.
One of Leah's many talents is her eye for fashion and also beauty. During our recent photoshoot with Leah acting as our model, we couldn't help but delight at the gorgeous makeup and beauty look that she put together for the session. I even quizzed Leah on her lipstick colour and then went right out and purchased it myself! (It was Marc Jacobs le Marc Liquid Lip Crayon in Plum N Get it).
We asked Leah if she would share some of her favourite beauty tips so that we could all benefit from her expertise. After all, it's always fun when someone else recommends something, isn't it?
Makeup Starts with A Good Base
Leah's beauty routine includes an anti-aging serum, skin polish and moisturiser she's created for her own new line of products called Wildcraft Organics. (coming soon to WildcraftOrganics.ca ) Leah has beautiful skin, but as a base she uses Makeup Forever Ultra HD Invisible Cover Foundation added with a Beauty Blender sponge. Next she applies a loose powder over her skin using a big fluffy brush to keep it light and airy. Before applying any eyeshadow she uses an eye primer - like Too Faced Shadow Insurance - and then applies MAC eyeshadows in Sketch and Cranberry using an eyeshadow brush. Eyeliner is Lancome Liner Plume in Noir. Eyebrows are next, and are lightly filled in with an Anastasia Dip Brow Pomade.
It's All About the Lips!
I have always loved a good lip colour, and no matter the season, I find a pretty berry lip colour or a red lipstick can make you go from drab to fab. Leah was wearing the Marc Jacobs Liquid Lip Crayon on the day of our photoshoot, but also recommends MAC Spice it Up and Kat Von D Everlasting Liquid Lipstick in Lovesick as some of her favourites.
Whether you are someone that changes your makeup seasonally or just want to add a little something new to your makeup routine, these are fun beauty tips that could be easily incorporated into your existing look.
Thanks Leah for your recommendations! As usual, you look fabulous (and we love your Teal nail polish too!)
If there's one thing that Diane Kennedy customers love about our garments, it's how effortless they are. Effortless to wear and care for, that is! Our signature bamboo fabrics are not only incredibly soft and comfortable, but they are also just as easy-breezy to maintain.
Washing / Drying
We recommend machine washing our bamboo garments in cold water using a mild eco-friendly soap. After washing, we suggest laying flat or hanging to dry. It's ok to put them in the dryer for a few minutes to get some of the moisture out, but please be sure to hang them up right away afterwards. Our bamboo fabric can hold quite a bit of moisture due to its unique cellular properties. It's ok to hang tops and 'shorter items', but longer items like pants might need to be laid flat to dry to ensure no stretching occurs. For longer tunics and bottoms, draping over a rack best preserves the shape of our garments.
Packing for Travel
You may already know that our garments travel exceptionally well. Our pieces fold so nicely & efficiently that it makes packing very easy; whether you're getting ready to take Diane Kennedy on a trip, or just switching over your closet's seasons. To minimize wrinkles, lay your garment flat, folding in the sleeves and hem (vertically, from top to bottom) into a rectangle, then simply roll up your garments starting from the neck. When you get to your destination, shake them out and hang them up, no ironing needed! Any wrinkles will fall out shortly.