Order Processing & Shipping Information
At Diane Kennedy, we process orders in the order they’re received during our regular business hours. Our standard processing time is 1 to 3 business days.
If you live in an apartment, please include your buzzer code
We totally understand that sometimes changes happen! While we’ll do our best to help with edits or updates to your order, we can’t always guarantee changes once it’s been placed. Just a heads-up, promo codes need to be added during checkout, as we’re unfortunately not able to apply them retroactively.
All orders are billed in Canadian dollars and are shipped from our Vancouver, BC, Canada office.
Please keep in mind that all shipping times are estimates. While we work with reliable couriers, Diane Kennedy is not responsible for delays caused by the shipping provider, or for any customs duties, taxes or tariffs that may apply in your area.
Have questions about shipping or need a hand with something else? Drop us a line anytime at info@dianekennedy.ca, we’
Canada
FREE SHIPPING on orders over $250*
*To qualify for Free Shipping, order total(s) must meet (or exceed) the amount above - after any applied discount code and before applicable sales taxes.
Western Canada
(BC to Manitoba, plus Yukon and NWT)
$18 - Ground 5-8 business days (approx.) Chit Chats Select or UPS
Add $4 for each additional item
$34 - 2-5 business days (approx.) Canada Post Xpresspost
Add $4 for each additional item
Eastern Canada
(Ontario, Quebec, Nunavut and the Maritimes)
$22 - Ground 7-10 business days (approx.) UPS
Add $4 for each additional item
$38 - 2-5 business days (approx.) Canada Post Xpresspost
Add $6 for each additional item
USA
FREE SHIPPING on orders over $250* (Continental US states only)
*To qualify for Free Shipping, order total must meet (or exceed) the amount above - after any applied discount code and before applicable sales taxes.
$22 - 6-12 days business days - USPS Tracked Package - (via Canada Post)
Add $4 for each additional item
Europe
$59 - 6-12 business days (USPS)
Add $10 for each additional item
Australia / New Zealand
$89 - 6-12 business days (USPS)
Add $10 for each additional item
More Info
If you are ordering from a location not listed above, please contact us directly to process your order so we can find the best shipping method for you!