Even during these times that require extra care, we are, as always, processing your orders in a timely fashion (usually the day after your order is received, or the next day).
Once your order is processed, a tracking code is generated - and that is when you receive the email that states your order has been shipped. Then, the package leaves our hands and is sent to a packing and sorting facility where it is officially entered by the carrier into their tracking system. This is when you can start seeing tracking updates.
Naturally, everybody is favouring online shopping for safety reasons. At this time, Canada Post is seeing record-high shipments, even over Christmas numbers. They are working in every possible way to meet this demand, with approximately 2 million parcels being delivered daily - triple what is usual for this time of year!
Due to this exceedingly high volume being handled by postal facilities, each part of the process once a package leaves our hands can take longer than usual.
You may have noticed that there is a delay between receiving your tracking code and being able to track it online. That is because our packing facility is faced with a much larger amount of packages, taking longer to enter them into the official tracking system. At this time we recommend that you wait at least a week before checking for updates.
After it is entered into the tracking system, every other step of the way is also facing delays, and packages are sometimes being rerouted to help meet demands. That means that once your parcel gets going, it may move much slower, and possibly take much longer to get to you.
We will continue to process your orders in a timely manner and provide the best service we can. However, once the packages are submitted to the sorting facility, they are out of our hands and we unfortunately have no way to speed up the process.
We are all facing unprecedented circumstances, and delivery times have been more unpredictable than ever before - we've been seeing everything between regular delivery times and weeks-long waits. Delivery timelines cannot be guaranteed anymore.
At this point, we kindly ask for your patience. We at Diane Kennedy are thankful for your continued support, and hope things will start improving soon. We will, as always, keep you updated.
You may have heard that we are moving at the end of this month. It's coming up very quickly, and we are hard at work with packing, so as of this moment our showroom is no longer open for in-person shopping or appointments.
Please know we're always available by email to help you with fit and any other questions you may have.
Thank you for your patience and understanding while we navigate our changing reality, and rest assured that our priority is always to give you the best service and all the assistance that you may require.
Published Jun 19 2020 in ageless style, Beauty, body confidence, body positive, Customer Appreciation, customer service, diane kennedy, eco, eco friendly, Eco-friendly garments, inspiration, Made in Canada, personal service, personal shopping, shop localAs a brand dedicated to producing garments as eco-friendly as possible, it's a blessing that we are based in one of the most sustainable cities in North America. It's no surprise that Vancouver is filled with people mindful of our environment and it's such a joy to discover our customers are among the like-minded. Recently, a long-time customer reached out to us to share some kind words about our clothes and introduced herself as a climate scientist. That certainly peaked our interest!
Dr. Karen Kohfeld is a professor in the School of Resource and Environmental Management at Simon Fraser University. She sent us this little story:
"...As you may know, I'm a regular Diane Kennedy customer and have worn your clothing at many talks that I have given in Montreal, Sweden, and Australia. They give me an extra boost of confidence when I need to stand in front of a large crowd. I recently was honored with an award from Stockholm University, and they asked me for a professional headshot for the press release. I'm not particularly fond of being photographed, so I was in a bit of a pickle."
I arrived with my recently self-trimmed COVID-19 hair cut and an entire wardrobe of Diane Kennedy clothing. This clothing, plus a little bit of sand in my hands, put me at ease. Anyway, I wanted to thank you again for making me feel comfortable in my skin - this time in front of a camera!"
We were so touched by her charming note, we wanted to hear more from her; so we sent her a few questions, which she graciously answered. She even sent along the aforementioned headshots, taken in the Fall!
Dr. Kohfeld is wearing our Perception Tunic & Heather Charcoal Cozy Coat
We noticed you've been a customer with us since 2015! How did you find out about us?
I bought my first item (a wonderful pair of bamboo cotton pants) from Bodacious boutique when they used to be on Main Street (well before 2015.) I still have and wear those pants! I rediscovered the DK line when a friend posted a picture in a beautiful Cherry Velvet dress. I went to the website and followed the link to Diane Kennedy. In fact, I first visited your studio down in Gastown before you moved to the Powell Street location. I love coming to the studio - such a great space, and it's usually a try-on party! Your staff and customers are so supportive, helpful, and honest (in a good way).
What's your favourite DK item?
Ooooo. This is actually the hardest question! 🙂
Right now I practically live in the Illustrate Tunic, which I have in two colors (soon to be three, I hope!), and a simple pair of Bamboo Leggings, which I usually wear under my Heather Charcoal Cozy Coat . Overall I just love the bamboo fabrics the most. They are designed to flatter curves, and they are sooo soft!
We're so flattered - Thank you so much for your support! We absolutely love hearing from our customers, don't hesitate to drop us a line!
Published Jun 12 2020 in diane kennedy, eco friendly, environmentally friendly, ethical fashion, fashion, happy, Made in Canada, Mystery Bags, online shopping, shop local, shopping, slow fashion, Special Offer
A mystery most stylish is afoot at Diane Kennedy - So we're packing our bags! (in more ways than one...)
Come the end of June, our East Vancouver doors will close and our operations will be moving to New Westminster. More details on this to come; for the latest update, we invite you to sign up for our newsletter (which will give you 15% off your first purchase!)
In the meantime, starting today, we are offering something we've never done before...
Diane is filling a limited number of "bags", with some of her favourite pieces - You'll find one-of-a-kind looks, along with a variety of samples. In fact, many of these items have never been available online! Due to size availability, at this time, we will be offering these in size Small, Medium, Large, and X-large only here.
Whether you're one of our regular customers or have been wanting to try our signature bamboo styles, this is the perfect opportunity to treat yourself or someone else to a little surprise.
Just a peek of some of the pieces you may find...
For a limited time, we're offering 5 items per bag with a regular retail value of at least $650 for $100 plus free shipping! All are Made in Canada at our local factories.
Out of respect and solidarity, we would like to use our public platform to reaffirm our values and share our support for the Anti-Racism movement.
Diane Kennedy is an inclusive company, not only dedicated to endorsing the rights and respect of women and all sizes including plus size, but also respecting people of all ethnicities, cultures, and faiths. We recognize Canada as a cultural mosaic and we appreciate everyone's contributions to our local community.
Diversity is fundamental to ensuring the strength of our communities and we are grateful for its part in building a safe place to call home.
As the world recognizes this significant, pivotal moment in Black History, we offer our humble support by sharing a few links related to the Black Lives Matter Movement. We hope these links will be valuable to our readers; whether you wish for more information, want to help but may not know where to start, or know anyone who may be in need of these resources.
It is important to think critically. Our words and actions, no matter how small, have more meaning than we can imagine. This goes both ways. They not only represent us but contribute to our society as a whole. Even the smallest pebble will ripple across a lake. We believe there are many routes toward change, and one of them is education. This is the only way we can unravel the harmful values deeply rooted in our society.
A Day In The Life: How Racism Impacts Families of Colour
We encourage you to take a look at these links, and within your means, take positive action (share the links, make a donation, or support local Black-owned businesses, etc)
Tracy Po for Diane Kennedy
Thank you to everybody that purchased a mask from us. :)
Our 100% cotton masks are completely ready to wear. However, if you want to take them a step further, Diane takes a moment to explain the extra built-in features you can take advantage of.
Our masks include a few extra features which allow you to upgrade them for even more protection. If you look inside of your mask, you will notice a small opening on each side. This opening supports an added filter, if you wish. We suggest using a coffee filter, cut to size, approximately a 4" round. Roll the filter slightly in order to insert it into the opening, and adjust into place. Please note that this extra layer of protection needs to be removed before washing, as well as replaced when you wear the mask again.
You can also use this same opening to access the channel that goes along the top of the nose, so you can insert a wire in this area to give an extra close fit over the nose. You can use a wire or a pipe cleaner, but our best suggestion is a plastic-coated twist tie. While you can leave the wire in while washing your mask, please be aware that it could rust, so we recommend removing it when washing.
How To Wear Your Mask
To make sure that you are wearing your mask correctly, you may notice an extra row of stitching. This will help you find the top of the mask, which goes over your nose. The adjustable elastic strap with the knot is first to go over your head and around the back of your neck. Then, pull the mask up over your face, while the smooth, un-knotted loop goes around the back of your head. If you have long hair like I do, you can lift the top portion of your hair to settle the elastic around the middle of your head under your hair.
Once more, thank you for your purchase.❤️ We appreciate your support at this time. We invite you to share this post with others that may be in need of masks.
Stay safe everyone!