I am really very disappointed.
I am a new customer.
I am elder and I am not healthy.
I bought this top full price, paid for shipping and picked the size I got the first time, but it’s far too large.
I had been very very sick and wasn’t able to try on new clothes, nor did I want to, in case I threw up on them, ( as I was very sick).
When I emailed asking for an exchange, my emails were blocked by this shop, so finally my daughter emailed and was basically told, too bad, we won’t help you because you are too late (by a tiny bit).
I am not even sure if I was too late, based on the date of delivery.
I now have a top I paid $250 for and can’t wear it because it’s too big.
My daughter asked if they would make an exception for an old sick woman, but they have not replied and it’s been some time.
I am quite shocked by their lack flexibility and lack of care/understanding for their older customers.
This has been a very upsetting and stressful situation for me that I hope to never repeat.
Each garment is designed for you to wear and love for years.
With over 40 years of experience fitting women, Diane Kennedy herself truly understands how to make clothes that fit and flatter. She's an integral part of the entire process - from design, through patternmaking, sizing, and production.
Endlessly obsessing over details, she's created these timeless pieces to bring you the comfort and lasting quality you deserve.
Our clothing is cut, sewn, and completely manufactured here in Vancouver BC. Workers in our factories are always treated well and paid fairly by a high Canadian standard.
We also strive to minimize our environmental footprint by sourcing locally. Our signature organic bamboo fabric is knitted and dyed in a Canadian Mill.