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Published Mar 19 2020 in appointment, Behind the Scenes, cleaning, customer service, customers, diane kennedy, fashion industry, local, Made in Canada, online shopping, personal service, personal shopping, Vancouver fashion, women in business
During these most uncertain times, we have made the decision to move forward with our usual bi-weekly public Studio Shops. Our last one for this month will start tomorrow (Friday, March 20th) from 2-7pm and ends on Saturday (March 21st) from 11-5pm. We’d like to talk about this decision, and assure our guests that our space is a safe environment to shop in.
We appreciate the importance of social distancing at this time and we're very lucky that here at Diane Kennedy, we typically don’t have much close contact. Our Studio Shops are managed by 1-2 of our team and outside of our public Shop
Days, our studio is only available via appointment.
To that end, we have decided to open up for shopping amidst the current COVID-19 situation, because we are a small business. We remain a staple in your wardrobe, because you, our wonderful customers, take the time to support us. Your regular shopping mall retailer will receive hundreds of customers and be manned by over a dozen staff members on any given day. That is a lot of exposure, which is why we understand shutdowns, city-wide. However, for us, much of our business is done online, and only a limited number of guests will visit us, physically. That being said, we want to be able to offer our local customers the opportunity to try on our garments and be fitted professionally, while giving us another avenue to make our items available.
In our province (British Columbia), social gatherings of over 50 people have been canceled until further direction. Thankfully, our studio’s capacity is about 10 people at maximum, and we normally have under 5 guests at a time. This means our studio complies with this current regulation and there is more than enough room to keep your distance from others while shopping.
Of course, we maintain a high level of standards regarding hygiene and have our bathrooms equipped with locally-made hand soaps (by Barefoot Venus) for those wishing to use them.
We politely ask that if you or someone very close is ill, that you stay home and rest. We are always available online and should you have any questions about our garments, we are only a Facebook message or email away (info[at]dianekennedy.ca)!
One more reason why we’d still like to open up shop? Spring is here! New Arrivals have been trickling in. As well as making them available online, we want any locals interested, to be able to try these new items on. Even during periods of seclusion, taking some time for yourself, dressing up for the day and treating yourself well can have a powerful impact on your mood. Positivity and self-care is so important at such a trying time for all.
We hope that you'll join us this weekend ♡
There is so much negativity around shopping, body image and fashion in general. How about Happy Shopping? What if you could shop for clothes that were designed by people who not only understood your body shape and how to fit it properly but also really GOT you? How often do you have a happy shopping experience? The truth is, there are companies that exist right now run by women just like you, who want to give you a positive experience every time you shop. They do exist!
Staying in the moment.
When I had my own retail store that catered to sizes 10-24 you wouldn't believe how many people would spend their time, in my shop, that catered to them, talking about how there was nothing out there for them. That may be true but right then, at that moment they were standing in a space that was inspired by their wants and needs. A safe, happy space with quality clothing and lots of choices IN THEIR SIZE. It's kind of like going on a date with someone for the first time and spending the whole time talking about all the bad dates you've been on. I don't blame them at all, it's like being triggered by a trauma or something. One of the reasons I love working at Diane Kennedy is that I find it so easy to help create a happy, positive experience for our shoppers AND we have the goods to back it up.
They totally get me!
What a wonderful feeling it is to enter a space that honours who you are. In many cases, it's because the people who created that space are a lot like you. Or maybe they just possess the empathy needed to make you feel welcome and comfortable when you enter their space, whether that's a retail store or an online store. Those are the businesses you want to support.
You do You.
This year I turn 53. So far my 50's have been pretty great. At this time in my life I have a pretty clear idea about the battles I want to fight. Shopping isn't one of them. There are so many different types of folks out there and everyone has their own shape, size, and story. I'm done with being pissed off because a store doesn't carry my size. They aren't after my dollar and I'm not their customer. That's okay. I'm sure they are filling a need for someone out there or they would have gone out of business long ago. I do think that cheaply made fast fashion is bad for everyone and there's no excuse for badly cut and poorly fitted clothing, but that hasn't made me immune to it. We're all just doing our best to get dressed in the morning without regretting what we are wearing all day. Right?
Look, fashion and clothing isn't everything, but it is something. All I know is when I feel well dressed I find it pretty darned easy to feel good about myself. It gives me confidence. It's one less thing to worry about.
I will leave you with this story...
I ordered some cotton underpants online. You know the type that comes in all sizes and 5 in a package. They fit ok but not great. I didn't want to return them and they were a good price but they ended up being second stringers right away. Never the first ones out of the drawer and only worn when it was laundry day. I decided to order a different style the next time and also to go up a size. When I got my package I unrolled the first pair and they were just enormous looking, full coverage, what I might call a granny panty. My first thought was to send them straight back but then I decided to try them on for a laugh. The laugh was on me because omg, these are the most comfortable underwear I've ever owned. They cover everything that needs covering, and a bit more, and they stay put, no riding up. I never would have bought them if I'd seen them in a store but now I'm so glad to have them. They make me happy!
There's no real moral to this story except sometimes your bum is a bit bigger than you think it is. As long as someone makes the size that fits YOUR bum, life is pretty good! Sometimes it's the little things and the slightly bigger things...
Find out more about happy shopping at Diane Kennedy here.
We love helping customers find the perfect fit and colour, and seeing their faces light up when they find their new favourite outfit. Of course, we do our best to provide individualized service during our studio shops, but we also offer completely personal shopping appointments just for you.
What can you expect at a personal shopping appointment? First of all, you can expect the full attention of a product expert and/or Diane herself, and access to all the sizes, styles, and colours available in our warehouse. Our sizes run from small to 3X. If we have it in stock, you’re welcome to try it on! The best way to experience the superior softness of our sustainable bamboo fabric is to feel it on your skin, and to feel how it breathes with every move you make.
There is no pressure, minimum spend, or anything remotely like that! We want you to experience our super-soft separates, and see how our clothing flatters your shape – there is no obligation to make a purchase once you’ve made an appointment.
To set up an appointment, please call us at 604-683-9279 if you’re local to Vancouver. If you’ll be coming from out of town, use our toll-free number: 1-877-994-9977.
Location: 1635 Powell Street, Vancouver, BC, Canada (Our studio is fully wheelchair accessible.)
Appointment Availability: Monday to Friday, 10:00 am to 4:00 pm
Parking: Turn north onto Woodland Drive into the parking lot right beside the Flag Shop. Street parking right at our door is also available between 10:00 am and 3:00 pm. (Please check the signs, as street parking is not available during rush hours.)
Remember that you’re always welcome to shop when our studio is open to the public! Join us on Friday, December 14 (2:00 pm to 7:00 pm), Friday, December 28 (2:00 pm to 7:00 pm), and Saturday, December 29 (11:00 am to 5:00 pm).